The worse service I have experienced from customer care services to contract department

The worse service I have experienced from customer care services to contract department. I was advised to call MTN to request they remove me from their old system legacy to a new system Iluna. They sent me from pillar to post. Making me hold for more than 30 mins before they could tell me the guys that work on the Epik system or the system is down. The agency clearly don’t know their work or lack professionalism and care to advise client’s properly. They are good at wasting your time.