The Worse IVR System That I Came Across

Good Day (To The Owner and Stakeholders and Shareholders of MTN Service Provider) I trust that you are all keeping well. I would like to take this opportunity to complain about the IVR system. On a prepaid line to call your customer service centre on 173 the IVR is not customer friendly. The 2nd option should be (Press 2 to be transferred to a consultant). Whoever designed the IVR system for you I feel did not keep the client in at mind. Without customers in the world one's business cannot function. Please can I ask if you can get your IVR system up to date so that ordinary people can seek help from your network. Please I am asking you ever so kindly in advance to always keep the client in at mind at all times when creating or updating your systems. I have been an MTN customer for almost 20 years. Now this amount of years should tell you something within yourselves. All I am asking is that you kindly change your system. Please Take Careful Note: Customer is KING and needs to be treated fairly like royalty and with utmost care. Please send all your call centre consultant staff for customer training. Have a great day further. Please do not contact me just get this sorted out.