The way she speaks to clients

I called in for an account query and to understand why I was charged so much. Martha told me that I have to manage my account as MTN can't take responsibility for that even if I do have a soft lock on the number. I told her if that is the case why did they then offered to put this on my account as it's supposed to lock once you reached the soft lock and not put my account over with R 134.64 afterwards. I also told her that I'm trying to get an upgrade on the same number and can't find any store that have stock of the Sharelink Y855. She then told me to hold as she wants to find out from the Sales Department whereby I cut the call after about 25 minutes of waiting. If this is how a client gets treated for being loyal to MTN for almost 15 years I don't want to be part of it. <br> <br> I called back and spoke to Julia Ranaru who helped me without any attitude or problem and I just want to thank her for her good service. Please could someone attend to my *** and get back to me a.s.a.p. and also let me know about the availability of the device I'm looking for. <br>