EJvV
Eurika Jansen van Vuuren
1 reviews | Active since Sept 2013
27 Nov 2015, 17:26
THe waiting game
I ordered 2 iPhones in the first week of November. I went back after a week to check progress. No progress was made. My husband went back after 2 weeks and then the lady made an attempt to try and find phones. She promised that it would be at the shop on Monday or Tuesday (23rd and 24th) and that she would phone to keep us informed. Needless to say - not a word. In the meantime I have received several messages and calls to do an upgrade. What on earth!!!! I also want wifi for my home. What do I do? Who do I chance to? Keep in mind that I live in a small town. I am sooo annoyed.
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Replies (1)
MTN South Africa's replyOfficial
30 Nov 2015, 12:56Hello Eurikajvv,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that all your lines were upgraded on 2015-11-30.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that all your lines were upgraded on 2015-11-30.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply30 Nov 2015, 12:56
Official
Hello Eurikajvv,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that all your lines were upgraded on 2015-11-30.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that all your lines were upgraded on 2015-11-30.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,