MU
Mohammed U
1 reviews | Active since Jan 2017
02 Jan 2017, 10:25
The wait continues
<p>On the the 26th of November I took a contract with Mtn, I picked my phone up a week, all was good until I received an sms stating what package I'm on, and it was the wrong package, after visiting the store 4 times and numerous call to the store and call centre, I'm left with a phone and a contact I don't need and paying for something I don't need</p>
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MTN South Africa's replyOfficial
04 Jan 2017, 21:46Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that this has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply04 Jan 2017, 21:46
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that this has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,