THE VERY WORST SERVICE EVER!!!!!!! NO REPLIES!!!!!!

<p>I've done a upgrade through SUMMER MOBILE, and received my upgrade phone, iPhone 7 on 18/11/2016! However, once I opened it, realized that it is not a Plus, as I currently have! Vincent told me over the phone, that I may exchange for no reason the phone within 7 days if I'm not satisfied with what I received! Thus staying on a farm, outside Bloemfontein, I returned the phone to MTN SP BLOEMFONTEIN on 22/11/2016 @ 8:30 to Mangauta, she told me I need the original Courier box to return it! I left the phone with her and in 23/11/2016 my husband delivered the box to Magauta @ 9:19! On 7/12/2017 @ 10:30, I saw Arend @ MTN SP BLOEMFONTEIN, who informed me the phone were never send! He would follow up and phone me on 7/12/2016! Nothing happend till I returned to MTN SP BLOEMFONTEIN on 14/12/201, I saw Arend again, who promised me that the feedback will be within 24 hours!!!! Nothing, so I went to MTN SP BLOEMFONTEIN once again on 20/12/2016 @ 9:00, saw Yolanda, then the wheels came off, since no one really new what was going on! I insisted to speak to their manager, who they said were not in but would phone me urgently! Her name is Peggy of MTN SP BLOEMFONTEIN, who till date and time, NEVER CALLED ME!!!!!! Being desperate I posted a complaint on Hellopeter on 26/12/2016, to which I got a reply from Siphumezo on 28/12/2016 with a REF NO: ********** , once again promising me, that my problem we're be solved a.s.a.p!!!!! NOTHINGGGGGG!!!!! I phoned SUMMER MOBILE on 11/01/2017 @ 13:00 and again @ 16:00! I spoke to both Pearl and Vincent, I later on demanded to speak to their managers, who they promised me will contact me as a matter of urgency, NOTHING TILL DATE AND TIME!!!!! So on 12/1/2017 @ 16:45, I phoned MTN SA, demanded to speak to their CEO MR PHUTUMA NHLENO, who no one wants to transfer me too! Eventually I were transferd by Agent Rayn to Team Manager Shashon, he gave me a REF NO: ********** 95 and promise to contact me himself within the next 24 HOURS!!!!!!! NOTING TILL DATE AND TIME!!!! In even more desperation I phoned MTN SA again on 16/1/2017, they diverted me to MNT DIRECT, where I spoke to Kim Basson, Supervisor @ 11:30, who promised me that she will contact me today by 11:30 and give me feedback herself into what the SUPPORT TEAM WILL BE DOING TO ASSIST ME!!!!!! Ha Ha Haaaaaa!!!!!!! NOTHING TILL DATE AND TIME!!!!! I' m paying for a phone and service I'm not receiving and it seems that MTN DON'T GIVE A DARM!!!!!!! IS THIS WHAT SUPPLIERS IS ALL ABOUT???????? MORE THSN DISSAPOINTED, BEING THEIR CISTOMER FOR MORE THAN 10 YEARS, TO GET TREATED LIKE THIS!!!!! SIC****!! SIC****!! SIC****!!!!!!!!!!</p>