The usual disgusting customer service... never gets any better!

On 11 October I sent the following email to customer care at MTN:

Since my recent upgrade, 6 payments have been deducted from my Nedbank account, shown on the statement as ''M*MTN Eazi Rec''. I have 4 contracts in my name and I am quite certain that none of the 4 phones have bought airtime in this way. I phoned on 6th October to query this, and the operator told me that he could not see why these payments had been deducted, but he would escalate the query and gave me the reference no. Ref n SMC ********** 3573. No one has contacted me with an answer subsequently, and now I see that 2 further deductions were made yesterday. Deductions so far :- 2/10/2017 R30 and R5 3/10/2017 R40 5/10/2017 R40 10/10/2017 R20 and R15

Someone is obviously erroneously buying airtime or data on my account and I need this to stop. I have tried calling MTN this morning and have been cut off every time, so would somebody please contact me on ********** regarding this, and can the R150 be returned to my account.

Having heard nothing by the 18th October, I sent a further email: I am following up on the above query, and request that this be resolved very soon please, as there are still deductions being made from my bank account on an almost daily basis. Recent transactions:- 12/10 R35 12/10 R10 13/10 R 40 17/10 R40 17/10 R20 Previous transactions as per prior email :- R150 Total amount taken from me :- R295

I have still not had any response other than an email to say my query has been received. Money is still being taken out of my account and now reaches a total of R515. On the 21st alone R100 was taken! When is this going to stop? Am I going to be refunded? Is anyone ever actually going to contact me and put an end to this or do I need to 'escalate it' to a regulatory body?

Ref n SMC ********** 3573 [# ********** 1]