SN
Sophie N
1 reviews | Active since Oct 2017
20 Oct 2017, 08:34
The upgrade
Hi i am so disappointed at mtn and summer mobile they call me for the upgrade in mid July then they promise to deliver my phone up until today i have no new phone but i am paying for the new upgrade i call and email both parties to cancelled the upgrade up until today is not cancelled and i am paying for the services that i never received. what can anyone tell me what must i do now ? worse part i join mnt 20 years ago i never experience same bad service like this.
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Replies (3)
MTN South Africa's replyOfficial
21 Oct 2017, 12:47Good day Sophie,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply21 Oct 2017, 12:47
Official
Good day Sophie,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
SN
Sophie N's updateReviewer Update
01 Nov 2017, 12:33Good Day Kabelo
I am still waiting for your relevant department to sort out my matter about the upgrade phone that was now delivered but as i wrote this today again, I pay for the phone that i don't have can you please sort this out for me as soon as possible or can sameone call me and tell me what is happening please i am tired of this now serious is no fear at all what you doing to you customers.
SN
Sophie N's update01 Nov 2017, 12:33
Reviewer Update
Good Day Kabelo
I am still waiting for your relevant department to sort out my matter about the upgrade phone that was now delivered but as i wrote this today again, I pay for the phone that i don't have can you please sort this out for me as soon as possible or can sameone call me and tell me what is happening please i am tired of this now serious is no fear at all what you doing to you customers.
SN
Sophie N's updateReviewer Update
01 Nov 2017, 12:48And as far as i know it is ******* what you guys doing to make me pay for handset that is not on my position or that you did not deliver to me if this matter is not resolve soon you leave me no choice but to go (legal way) i will report the matter to ombudsman telecommunication this is absolutely not right it is *******.
please Kabelo attend on this .
SN
Sophie N's update01 Nov 2017, 12:48
Reviewer Update
And as far as i know it is ******* what you guys doing to make me pay for handset that is not on my position or that you did not deliver to me if this matter is not resolve soon you leave me no choice but to go (legal way) i will report the matter to ombudsman telecommunication this is absolutely not right it is *******.
please Kabelo attend on this .