The thieving network... Do not I repeat Do not take out an account with Mtn

<p>Mtn *****s your money, I have heard of incidents with colleagues loading airtime and all of a sudden their airtime disappears, in January the same thinghappend to my husband who is also a Mtn contract user, he loaded 60 rand airtime and within a few hours he's balance was on 0.00, he called customer service thrice, allthree times he was told that it was escalated and he should get a call back, this never happened, he was told by 3 customer service agents Mtn ****** him and all 3 times they failed to follow up and resolve the matter he stopped calling because he wasted he's time in January the waiting times were atleast 2 hours before you got hold of an agent. Today the very same thing happened to me, I spoke to Simphwe who even investigated my husband's complaint and stated that my husband's complaint was not resolved because it was sent to the incorrect department! and then.... wait for it... she hung up on us. We have now decided to load another cent onto our phones, tomorrow I will purchase myself and my husband pay as you Vodacom sim cards. Unfortunately we have two phone numbers now but I have lost my trust in Mtn, I feel like they could have ****** money from me like maybe 10rand and i didnt notice. nothing is keeping me interested in mtn anymore, the customer service is rotten, no one ever follows up, the customer service agents are poorly trained, and if it's possible to use up 60rand within 4hours of internet and whatsapp they are extremely expensive, the internet connection is terrible as well, they also just increased my payment amount by 100rand without warning during the time that their workers were striking. My sister is with Vodacom, never had a complaint about the customer service agents, after she speaks to an agent she gets sent an sms so that she can rate the agent, so her agents are always polite and sympethic, nothing like the attitude and dropped calls I get when speaking to Mtn agent.</p>