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yusuf M

1 reviews | Active since Dec 2016

13 Dec 2016, 11:20

The support centre that doesn't exist!

<p>MTN South Africa has the worst customer call centre in the country, it's virtually non-existent.</p> <p> </p> <p>Average call centre answer times: (based on my experiences)</p> <p> </p> <p>Standard Bank : +-18 mins</p> <p> </p> <p>SA post office call centre: +-10 mins</p> <p> </p> <p>MTN call centre: waited 45 mins and no answer (and this is not the first time) </p> <p> </p> <p>I'd advise you to pay a little extra (not that MTN is any cheap) and subscribe to a more reliable network where customer support actually exists.</p> <p>Personally, I think I'll give cell c a try...</p> <p> </p> <p>MTN has gone to the the dogs!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Dec 2016, 15:28
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

I have sent a request through to call centre management to contact you as soon as possible.

Regards,

Ishie.

Best regards,