DW
Duncan W
1 reviews | Active since Jul 2015
01 Jul 2015, 18:36
The strike is to blame for everything.
Phoned *** for mtn contract renewal / upgrade. Looking to go for the Sony Xperia E4 at R139 pm . Sorry no stock of that phone due to strike, phones in stock next week. Can we at least complete the paperwork because the new upgrade phone is cheaper than existing. R389 vs R139 on MTNChoice 100. My contract has completed. No can do, must have the phone in stock....? I see now the 10% price increase has been added, now R400 on expired contract. It seems the billing department works QUITE WELL during THE STRIKE. This is sick.
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MTN South Africa's replyOfficial
06 Jul 2015, 14:45Hello Duncan Wright,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
You will be charged on your current contract until the Upgrade has gone through and you have received your package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
You will be charged on your current contract until the Upgrade has gone through and you have received your package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***
MTN South Africa's reply06 Jul 2015, 14:45
Official
Hello Duncan Wright,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
You will be charged on your current contract until the Upgrade has gone through and you have received your package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
You will be charged on your current contract until the Upgrade has gone through and you have received your package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***