The STILL ongoing saga of MTN (Continued)...

1 Star is too much. Since 31 March I've written about this service provider and to date (16 April) the problems STILL haven't been solved, and not through a lack of my numerous calls as well as GREAT support from my local MTN shop in Ladybrand who have tried to help in various ways but without success. I STILL cannot make calls or upgrade, as I here been wrongly listed as "In Collections". MTN personnel have agreed that this is incorrect but it doesn't seem as if ANYBODY there can rectify it. I managed to speak to a Regional Manager on Thursday who also agreed that MTN is at fault and she would use various avenues to get this sorted out. At least she was willing to speak and listen to me, and not MAKE PROMISES like the other 30 odd people that I have spoken to. I've been a customer of theirs for around 15 years and NEVER have a had such a bulk of problems without success with ANY service provider. I sent an email to MTN Complaints Management and received an automated reply that they would contact me within 24 hours. That was 6 days ago I think - the longest 24 hours ever. I'm not holding my breath but I truly hope that Management can sort this out.