NS
Nomfundo S
1 reviews | Active since Sept 2013
15 Apr 2015, 16:24
The ****tiest service I've ever received!
So I try calling MTN the whole flipping day but getting cut and by the grace of whoever I'm eventually put through to the rudest consultant there can EVER be! I called in on 28.03.15 asking if I had an amount due and was told not. He says with some irritation in his voice \oh I'm sorry you werent advised of the amount due."How about a sincere apology? What happened to those (sincere apologies)? Oh no you haven't heard it all"
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MTN South Africa's replyOfficial
29 Apr 2015, 10:12Hello Culelihle,
Thank you for bringing this to our attention.
We apologise for the lapse in service resulting in long call waiting time.We also would like to apologise for your inconvenience experienced due to the unprofessional behaviour of our employee . It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued call. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards,
Charles.
REQ:***.
Thank you for bringing this to our attention.
We apologise for the lapse in service resulting in long call waiting time.We also would like to apologise for your inconvenience experienced due to the unprofessional behaviour of our employee . It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued call. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply29 Apr 2015, 10:12
Official
Hello Culelihle,
Thank you for bringing this to our attention.
We apologise for the lapse in service resulting in long call waiting time.We also would like to apologise for your inconvenience experienced due to the unprofessional behaviour of our employee . It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued call. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards,
Charles.
REQ:***.
Thank you for bringing this to our attention.
We apologise for the lapse in service resulting in long call waiting time.We also would like to apologise for your inconvenience experienced due to the unprofessional behaviour of our employee . It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued call. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards,
Charles.
REQ:***.