The ship is sinking - please let me get off.

<p>MTN data card: 083 440 391</p> <p> </p> <p>I am a very irate customer!!!</p> <p> </p> <p>A stop order went off my account this month for R818.99. My debit order has been R155 month.</p> <p> </p> <p>I called the MTN contact number on ********** . After waiting for ages to get through during today, I finally got through and spoke to Warren. He looked at my account details and said that my account had been upgraded on 19 August. He asked whether I had gone to a store or had received a phone call to do an upgrade. He mentioned names such Petunia and …Pillay. I wish to state categorically that I have not gone to any store to do an upgrade nor did I consent telephonically to do an upgrade. </p> <p> </p> <p>Warren said that this was serious and that ***** had clearly been committed. He told me to phone your ***** line on ********** 867. I called this number only to be told that this was the internal ***** line for MTN employees. I was redirected back to ********** . I called them again and was basically told by the agent that nothing could be done. All I was presented with was beaurcratic red tape that I needed to fulfil to get this sorted. For example, I must go to the police station and do an affidavit etc. and then call back with the required documents so that MTN could do an investigation. Really????????? Why should I have to do this ??????????? I have done nothing wrong; doing this takes away from my valuable time and costs money – why don’t you as MTN track records and check for the proof that I authorised this upgrade. As far as I am concerned my contract had terminated last year and I was on a month by month contract. I said that I wanted to cancel my contract and was then told I also could not do this as my new ‘**********” termination date was in 2018. This is ************…..</p> <p> </p> <p>Just by the way.... I have also emailed you on ********** Twice already... and received two automated messages with reference numbers. To date I am still to receive a cal or message from a human being. I even tried calling again today on ********** , adn was told that the call centre can only pick up reference numbers that they have crreated and not ones generated by your email system. Pathectic really!!!!. I was again deirected to to the ***** line number which I called l;ast week. I told teh agent that I had called them last week on being given the number by Warren, and I was told they were not doing their jobs... I give up ..... I am starting with a hellopeter complaint and intend on making this more public.....</p> <p> </p> <p>So, let me make this clear: -</p> <p> </p> <p>I demand that the amount of money that was **********ly deducted from my bank account this month refunded back to me (The difference between R818.99 and the R155).</p> <p> <br />Because of the fact that this upgrade was done **********ly without my consent made worse by the indifferent and pathetic customer service given to me as your customer when I tried to sort this matter out, I do not want to continue doing business with your organisation. Please terminate my contract with immediate effect and cancel my debit order. You need to confirm that this has happened. </p>