The "Sharks" called MTN

I have been trying for over a month to cancel my contract. Each time I call in to the call center, I wait for over an hour and then someone will pick up the phone and hang up, kicking me off the call. This has happened well over 20 times over the past 30 days. If you try and go through to upgrades instead of cancellation, you get a consultant that will answer the call without it even ringing once.

I have emailed them to try and get someone to call me back because apparently the only way to cancel the account is to speak to someone within that department. I have tried calling in to MTN centers around my area to assist but they also refer me to the call center.

This is a $16 Billion company, with over 20 000 employees and no one can assist me with my request. If MTN has a cancellation rate of 1% per month, that means that with an active client base of 28 million subscribers, you can imagine how many people are left frustrated and in the same position as I am.

Unfortunately I have wasted a ridiculous amount of time trying to sort this out and if nothing can be done then I will have to revert to alternative measures. This is absolutely ridiculous for any business to put there clients through this.