1 reviews | Active since Feb 2015
THE SERVICES RENDERED BY MTN ARE ****!!!!
I TOOK MY TABLET IN FOR REPAIRS,AFTER A LONG TIME I FOLLOWED UP ON REPAIRS THE STORE SAID THEY HAD NOT RECEIVED MY TABLET YET,WHEN I PHONED THE REPAIR CENTRE THEY SAID THE UNIOT HAD BEEN DELIVERED 3 WEEKS AGO AND SIGNED IN BY A SHAREEZ.<br> AFTER PHONING NUMEROUS TIMES TO NO AVAIL A WEEK LATER,THE STORE FONES ME TO PICK UP MY TABLET.AFTER GETTING TO THE STORE TO PICK UP MY TABLET THERE IS A QUE OF PEOPLE WITH ONE ASSISTANT,AS PER NORM IN THIS STORE!<br> THE UNIT WAS PICKED UP AND NOT EVEN SWITCHED ON TO SEE IF IT WAS WORKING WHEN ARRIVING HOME MY FEELINGS WERE CORRECT THE UNIT HAS BEEN ON CHARGE FOR 48 HRS AND STILL DOES NOT SWITCH ON.<br> MTN SHOULD REALLY RECONSIDER THEIR CLIENT SERVICES AND STAFF AS WELL AS THERE CALL CENTRE STUFF,THAT TAKES YOU APPROXIMATELY AN HOUR TO GET THROUGH.THIS IS UTTER RUBISH AND **** AND I RECOMMEND TO ALL PEOPLE TO RATHER USE VODACOM OR CELL C FOR CONTRACTS FOR THEY HAVE BETTER SERVICE.
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***