The service received from MTN lately are so bad and I'm not very happy!!!

The service received from MTN lately are so bad and I'm not very happy!!!

Tried to call the Call Centre to find out what is happening with my contract as I upgraded in Sept 2021, signed the contract on the 23rd and they confirmed upgrade on the 29th of Sep 2021 but on the system it shows I upgraded on the 27th Dec 2021 and that my contract only expires on 26 Dec 2023 (Got the dates of Dec from MTN Keywest). The Call Centre couldn't assist me at all and they transferred my call from pillar to post spending all my minutes I had on my phone for nothing.

I emailed the Customer Care email address on the 27th of Sep at 11:29AM and received this Reference number: 757482c6-3f6e-49cb-afae-a9147ddfc619. Then received an email from Khethiwe Mafuna at 14:25PM explaining this and that. I rep**** to her email the same day at 14:34PM which is 9min later telling her what is going on and I need someone to assist with my contract as the dates are incorrect and I want to move my number to prepaid. Well she never even rep**** and I received another email on the same day at 17:21PM from Jacobeth Mabotja requesting my contract. I email Jacobeth back the next day 28 Sep 2023 at 08:15AM as requested and till today I have received any feedback or call regarding my query. I emailed them again and this time I copied the *** thought that this might help but still nothing.

This is really so unprofessional from such a big company not to reply on a customers emails and to let them know what is happening with their contract. I will definitely not recommend anyone to sign up with MTN at all. When there is increases in subscriptions they just change the fees and you have to keep quite but when you need assistance there are none..............This is really so not on!!!