1 reviews | Active since Feb 2016
The service just get worse and MTN is Fast at cancelling contract than service
<p>Used my point to buy data yesterday. My points are gone still dont have my data. Go MTN. Tried calling the call centre. What a waste of time and energy. From the staff Jeromy Winnie ,some acting team leader to the so called manager Abigail. No customer service. There willingness to assist gustomers has died . I have never in my life have had such bad unwilling monotone died fish in the water voices. MTN why do we as your loyal customers have to deal with **** like this and based on my discussion with Abigail no retention s****s did even try . When i asked how do i go about cancelling my contracts with u. She was ever willing to cancel. WoW response is fast very fast when wanting to cancel with MTN but when it comes value for your money. That customer service and expierence is gone. Untterly DISGUSTED WITH YOUR SERVICE MTN. Please listen to the call i made yesterday</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with the contract number or ID number in order for us to be in a position to investigate in your account and resolve your query accordingly.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with the contract number or ID number in order for us to be in a position to investigate in your account and resolve your query accordingly.
warm regards
mike
REQ:***
Almost 24 hours later and have not received feedback. Unbelievable .MTN stands for MENT TO DO NOTHING just take customers funds. Lets see how long it takes for my complaints to be sorted out. Not holding my breathe. Or do u not have airtime to call? Or do have technical issues thats why you cant address my complaints.
Almost 24 hours later and have not received feedback. Unbelievable .MTN stands for MENT TO DO NOTHING just take customers funds. Lets see how long it takes for my complaints to be sorted out. Not holding my breathe. Or do u not have airtime to call? Or do have technical issues thats why you cant address my complaints.
I give up. Please can someone from MTN call me with the following. What is the balance owing and how to go about cancelling my contracts. I have had it. To date have not received one call from MTN with an update on my complaint. I have never skipped a payment since signing up with u. Thats more that 10 years. I think i will request a debit order reversal . Im sure i will get a call once i do that. Lets see.
I give up. Please can someone from MTN call me with the following. What is the balance owing and how to go about cancelling my contracts. I have had it. To date have not received one call from MTN with an update on my complaint. I have never skipped a payment since signing up with u. Thats more that 10 years. I think i will request a debit order reversal . Im sure i will get a call once i do that. Lets see.
Cant believe this no one from MTN has contacted me. My word this is the most disgusting service ever. Why did i stay with such a **** service provider. Please can someone please advise what the process is cancel my contract.Hopefully i will get a response. PLEASE CAN SOMEONE CALL ME SO I CAN CANCEL MY CONTRACTS.
Cant believe this no one from MTN has contacted me. My word this is the most disgusting service ever. Why did i stay with such a **** service provider. Please can someone please advise what the process is cancel my contract.Hopefully i will get a response. PLEASE CAN SOMEONE CALL ME SO I CAN CANCEL MY CONTRACTS.