The service is getting worse by the day - now non-existent.

This has been the worst experience ever. I have been dealing with Portia Viljoen over the past couple of days. Yesterday without warning my 2 Cell C sims stopped working. Portia had asked Cell C to cancel both of my lines. Why I do not know as the contracts have to become pay-as-you go to allow for porting. I called her immediately and she told me to go and get another 2 sim cards from MTN. I did this had the sims rica-ed and let her know. i explained to her that I was concerned as I was flying to Zim today and could not afford to be without a phone. i suggested I stay with Cell C until MTN got their ducks in a row. She assured me that she was handling it and the phones would be working first thing this morning. Needless to say they were not. I sent emails to her, my wife sent emails to her, my wife tried to call her. Nothing. No response. Nothing!! So now my business and my wife's business have been shut down for 2 days with no end in sight. This issue needs to be escalated to the highest possible level as our companies cannot operate without calls and data.