AP
Anita P
1 reviews | Active since Feb 2015
01 Jun 2015, 13:42
The response doesn't resolve the query
Yes the contract was deactivated, after 24 months, but this doesn't resolve my account query. The money has been paid to MTN. Please resolve the query.
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Replies (1)
MTN South Africa's replyOfficial
08 Jun 2015, 08:57Hello Anitadp2911,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
There is a credit R36.35 reflecting on your account. The credit was for the *** that was cancelled and the invoice for May for *** was R75.00 so the balance outstanding is R36.35 payable on the 30th June.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
There is a credit R36.35 reflecting on your account. The credit was for the *** that was cancelled and the invoice for May for *** was R75.00 so the balance outstanding is R36.35 payable on the 30th June.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply08 Jun 2015, 08:57
Official
Hello Anitadp2911,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
There is a credit R36.35 reflecting on your account. The credit was for the *** that was cancelled and the invoice for May for *** was R75.00 so the balance outstanding is R36.35 payable on the 30th June.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.
There is a credit R36.35 reflecting on your account. The credit was for the *** that was cancelled and the invoice for May for *** was R75.00 so the balance outstanding is R36.35 payable on the 30th June.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***