1 reviews | Active since Jun 2016
<p>After getting my cell phone ******, I immediately contacted MTN to “cut my phone” and make it “unusable”/rendered “useless” to the individual whom would like to make use of it/sell it. MTN stipulated that for them to be able to do the above mentioned, they will need a case number and all relevant information regarding the ****** cell phone (which sounds like a normal request and standard procedure).</p> <p>To my surprise, the police at Brixton Police station (which should share this rating) indicated that they can only open a case and give the requested information, after I have contacted my service provider (MTN) and requested them to “blacklist” the phone and make it “useless”. In short, none of the parties will proceed unless their demands are met, and if you haven’t noticed it is impossible to do so.</p> <p>So yes, I have switched to “Cell C” and after contacting MTN to cancel my contract. They have not done so till this day, and I am still paying over R380-00 per month for a service that I am not using (since Dec 2015)…great service isn’t it?</p> <p>I just hope that my monthly contributions (and those of others) will be put to good use, such as buying a new holiday home or an amazing sports car…and no I will not settle for a Ferrari…Keep it classy MTN!!!</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that without the MTN Cellphone number, ID number or the MTN account number we are unable to access the account in question and as a result we are unable to assist. Please email these details to us by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that without the MTN Cellphone number, ID number or the MTN account number we are unable to access the account in question and as a result we are unable to assist. Please email these details to us by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
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