The poorests service I ever had with any company

<p>I am a client of MTN for almost 20 years. I did an upgrade on the 27th of January 2017. I sat in the MTN Shop at the Kollenade Centre from 16h00 until 19h00. They told me the upgrade was sucessfull but when I got to my car I couldnt make a call. They said I must load airtime on my phone. Since then Belinda at the MTN Shop in the Kollenade Centre tried to help me to get my minutes from MTN because in the 20 years I've never load airtime, when my minutes were finished I could still make calls and MTN would bill me at the end of the month. After several calls to the customer care centre from my side and Belinda's side no response!!!!!! They put me through to a machine that is playing music to my ears for 15 minutes without coming back to me!!!! Every single time!!!!! Telling me it is a technical problem from MTN's side!! Today is the 7th of February 2017, 11 days later and at 17h45 Belinda phoned me back to tell me everything is in order now, I can finally make my telephone calls!!!! What a frustration and I am truly not sure if I will renew my contract again with mtn in the next 2 years. A special thanks to Belinda from MTN Kollenade, she was with me the whole time, keeping me in touch, without her I don't think my problem would have been solved EVER!!! I'M DISSAPPOINTED MTN!!!!!</p>