1 reviews | Active since May 2015
The poorest service in SA!
Hello<br> <br> So MTN rep**** saying they understand and have escalated the problem. Just the same as the previous times. But still alot of talk from MTN but no solving the situation. It must be fun. Telling people they are looking at they problem and sitting back and laugh knowing they are not going to do anything about this.<br> <br> Please go and see all my previous reports that MTN has rep**** on you will see they state every time that it is going to be escalated but still nothing happens. Did you know it took me more than 30 times to phone my one relative to tell them about a person that has passed away and after all that I still was struggling to hear and speak to them. I do not think MTN has an idea about the damage they caused. Cost me a lot of money for the calls and the need to let relatives know about the death. Looking at this customer service I think you have no idea how much you alone put us threw. And I fear the time that a life or death situation occurs and I have to rely on MTN's network.<br> <br> Regards,<br> A customer you don't care about.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have escalated the complaint to the coverage department and to David Mongezi Msiba to contact you urgent to assist with feedback regarding ***. We have CC the department Manager on this as well.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have escalated the complaint to the coverage department and to David Mongezi Msiba to contact you urgent to assist with feedback regarding ***. We have CC the department Manager on this as well.
Kind Regards,
Alice van der Merwe
***
