THE POOREST CUSTOMER SERVICE

On the 10th of October I moved my router from the address that it was registered to not knowing that this was not allowed. On Monday 12 October, the router was returned to the address that it was registered at but it was not connected, so I called MTN on *** and was told that moving the router was not allowed. The gentleman helped me and said to wait 15 minutes and the router will be up and running. Tuesday 13 October, the router was still not working so I called again and this time was told to wait 24 hours. Wednesday, 14 October I called again and this time I was given an email address to forward the notification from MTN about the moving of the router which I did to *** at the same time I lodged a compliant on the MTN customer care website. I received an automated response saying that I will get a response within 72 hours. For a big organization like MTN, they need 72 hours to respond!!! What miserable service. The 72 hour response was an email from Aderlee Veerasamy only yesterday, 21 October, telling me that the barring is still active because the router was moved and I am thinking, "no $&!# Sherlock this was established more than a week ago and frankly I didn't have time to read the 65 page terms and conditions to inform me that the router couldn't be moved. Surely an important fact like that should have been mentioned when the contract was taken out as opposed to assume that everyone reads the fine print. I was asked to share the address that the router was to be active at, which i did. I have had no email feedback instead I have received an sms saying that the router must be returned to the address that is registered with MTN. 11 days later since my initial complaint and this matter has still not been resolved, what a useless bunch!!! This is my last resort, I actually dont know what else to do.