The pond has become too big...

Hello<br> <br> My June invoice indicates PSD calls of R603.69 but my contract cannot run PSD calls.<br> <br> After numerous failed attempts to obtain assistance from you (incl a previous Hello Peter report) my service was suspended on 20/08 and I had to take a day off work to attempt getting it rectified.<br> <br> A kind consultant assisted me in the Durbanville branch and confirmed that ZERO has been logged on your systems despite confirmation that my query is being \dealt with".<br> <br> REQ: *** was used to log my request for a refund and I was to advised that in order to un-suspend my account I would need to pay the R603.69.<br> <br> This was duly done but then taken AGAIN from my bank account on 31/08!<br> <br> All I want is for the R603.69 cash payment to be credited into my bank account and the settlement value for my contract in order for me to transfer to pre-paid with immediate effect.<br> <br> I have been a loyal and faithful client for 15 years and you have slapped me in the face for the last time.<br> <br> Please treat this as critical before I take legal action!<br> <br> P.S. Why does it state on our invoice to contact the CGSO when MTN doesn't qualify as your turnover is more than R2million? Why treat us like fools?"""