NG
Nicole G
1 reviews | Active since Apr 2013
08 Jul 2015, 09:45
The phone is not answered at the store
Took my phone in for repairs under warranty to the battery on 27 June. Haven't had ANY feedback so tried to phone the number given for the store - several times - no answer. Then phoned the sales contact centre number for MTN and was told at 9.30am that the hours are 8am to 5pm, please phone back, and cut off. Then phoned the collection contact centre for MTN and was told that they can't help me in any way!!! I was told I had to go to the store, but I work in the Cape Town CBD and cannot go waltzing off to Tokai if my phone is not even ready for collection, so please tell me how I am supposed to find out what is going on? How is it possible that we accept such atrocious levels of service????
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Jul 2015, 13:20Hello nicolegriffith,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the management team of the Tokai Store for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the management team of the Tokai Store for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply20 Jul 2015, 13:20
Official
Hello nicolegriffith,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the management team of the Tokai Store for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the management team of the Tokai Store for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***