The online ordering system and customer service is awful

The online system and customer service is appalling. I opened a new contract online, it was approved and delivery was arranged. They use a biometric system for deliveries and when the time came, it couldn't pick up my fingerprint. Then their OTP didn't work. The courier said they are unable to make the delivery and MTN would contact me to make an alternative arrangement. MTN never did.

Finally, I managed to get a hold of them and after wasting a ridiculous amount of time getting transferred from department to department, I get told my order will be cancelled and there is nothing to be done about it, even though their system is the problem. Why bother with having an online ordering system when it does not work? What's worse is that they don't even let you know what is going on, you have to chase them after they fail to do their job.