1 reviews | Active since May 2017
The on going saga of the MTN debit order debacle !!!
<p>I posted a reveiw in May 2017 wherein I described my frustration and annoyance with MTN. They stillehave been unable to deduct the correct amount via debit since NOVEMBER 2016!!</p> <p>The result is that they continually suspend my service. This despite my calls to their so called customer care centre and numerous visits to their branches.</p> <p>I received a response from a one Alice van der Merwe who said that it had been taken care of. Well back to my original review question that they need to answer: Are they *********** or are they lying to me? They need to tell me which one it is? Im guesing its both. You have once again suspended mu service! WHY WHY WHY??</p> <p>I travel a lot into Africa and need my phone service and to continually receive a voice message asking me to contact my service provider make me infuriated as I have been contacting my *********** MTN service provider since NOVEMBER 2016!!!!!!</p> <p>MTN, why the hell can you *********** lot not process the correct debit order? What the hell is wrong with you? Is there anyone working there who knows what the hell they are doing??? Please tell me so that I can speak to this rare person!!!</p> <p> </p> <p>DO YOUR DAMN JOB!!!!!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your and picked up that the credit limit on the account have been updated and suspension is lifted .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your and picked up that the credit limit on the account have been updated and suspension is lifted .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
I am now confused.
At a recent reply from MTN it was noted that an amount of R543.98 would be debited from my account on the 1st of every month.
Why then does my invoice from MTN say that an amount of R1305.46 is due on 25 June 2017? This surely is why my service is suspended at the end of every month? What is going on?
I do not need my credit to be evaluated. I just need the correct amount deducted every month.
Please can someone at MTN who actually knows what they are talking about provide me with the correct information now!
I am now confused.
At a recent reply from MTN it was noted that an amount of R543.98 would be debited from my account on the 1st of every month.
Why then does my invoice from MTN say that an amount of R1305.46 is due on 25 June 2017? This surely is why my service is suspended at the end of every month? What is going on?
I do not need my credit to be evaluated. I just need the correct amount deducted every month.
Please can someone at MTN who actually knows what they are talking about provide me with the correct information now!