LM
Lize M
1 reviews | Active since Nov 2018
27 Jun 2019, 09:23
The of essence *****ing
Why am I getting messages that MY data - WHICH I PAID FOR - will expire... what is the point of buying data if a company can just decide that they determine when you can use it? I this, not in essence *****ing??
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MTN South Africa's replyOfficial
28 Jun 2019, 10:15Good day Lize
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling you twice on your mobile number but you were unreachable.
As per the T's and C's a Once Off Bundle will expire at the end of it's cycle depending on the type of bundle you've purchased. However with the new ICASA regulations that came into effect on 01/03/2019, the expiry date of a Once Off Bundle will extended if you load another bundle before it expires.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling you twice on your mobile number but you were unreachable.
As per the T's and C's a Once Off Bundle will expire at the end of it's cycle depending on the type of bundle you've purchased. However with the new ICASA regulations that came into effect on 01/03/2019, the expiry date of a Once Off Bundle will extended if you load another bundle before it expires.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply28 Jun 2019, 10:15
Official
Good day Lize
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling you twice on your mobile number but you were unreachable.
As per the T's and C's a Once Off Bundle will expire at the end of it's cycle depending on the type of bundle you've purchased. However with the new ICASA regulations that came into effect on 01/03/2019, the expiry date of a Once Off Bundle will extended if you load another bundle before it expires.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post. We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling you twice on your mobile number but you were unreachable.
As per the T's and C's a Once Off Bundle will expire at the end of it's cycle depending on the type of bundle you've purchased. However with the new ICASA regulations that came into effect on 01/03/2019, the expiry date of a Once Off Bundle will extended if you load another bundle before it expires.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Ayanda Mthimkhulu
Complaints Management Team