The non-existant insurance company

<p>I upgraded my handsent on the 22nd of October 2016, I started calling to get my new phone insured from the 1st working day after my upgrade. Phones never get answered, even asked the 808 call centre to transfer me to the insurance guys and still no luck.; i just get the automated service with no reply even after waiting for minutes. I decided to do things low tech, filled out a form to apply for insurance; scanned it and emailed it to the provided mtn insurance email address, the first couple of times the mail kept bouncing back...probably from the mail server being full. It finally got through and i recieved another automanted reply.</p> <p>Dear valued MTN Customer</p> <p>Thank you for your email.</p> <p>This email serves to confirm that your query has been received and will be attended to as soon as possible</p> <p>Due to a temporary issue that we are addressing, our current turnaround time is unfortunately up to 5 days, our sincere apologies for the inconvenience</p> <p>Your reference number is ( ********** 1) and is also displayed in the subject line of this email. Please do not remove the reference number from the subject line of the mail as it enables us to track your query<br />Please do not send the same query more than once and kindly use this email with the above reference number to follow-up on your query</p> <p>“Kind Regards</p> <p>MTN Insurance”<br />“MTN PTY (Ltd) is an Authorized Financial Service Provider underwritten by Guardrisk Insurance, FSP License Number: 44774”</p> <p> </p> <p>Obviously the 5 days passed ages ago; i called yesterday to check what is happening and the automated system informed me that im not insured at all. Why have call centres when the phone never gets answered? Why have an email system when quesries never get tended to?Im getting sick and tired of this constant **** from mtn; its always something new done the wrong way or not done at all.</p>