1 reviews | Active since Nov 2021
The never ending contract saga
I have had many cellphone contracts over the years, but recently I decided to go onto prepaid. I contacted MTN earlier in the year to convert my existing contract to pre paid. This was not an issue and was don successfully. During this time I had the usual sales people contact me from all the ***** cellphone companies trying to sell new contracts and i clearly stated that i was not interested.
This is where the problem starts. After i switched to prepaid, I have had numerous cellphone contracts opened under my name and banking details. I did not authorise or have knowledge of any of these contracts. I have contacted the MTN ***** department multiple times and have jumped through all the hoops they told me to. I have gone to the police station to get an affidavit and have sent it. The only option I have let was to reverse the debit orders every month. This is an obvious problem because it is making my name bad in terms of credit. I am really unhappy that there are an increasing number of contracts opened with my banking details and there is nothing that i can do about stopping it.
The call center has not helped one bit. I have multiple ref numbers and I am really fed up with this situation.
If anyone gets a call from a cellphone shop or MTN trying to sell contracts just put the phone down and say nothing because even if you say no they will sign you up anyways. MTN has not provided me with any signed contract or phone call of the ********** contracts. Unacceptable
