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Palesa M
1 reviews | Active since Mar 2013
20 Aug 2015, 18:22
The network has become useless
The MTN network has gone to the dogs and calling the call centre is no help because all 4 times I tried calling the line cuts after they say please hold for a consultant. I'm not sure if they are just hanging up due to too many complaints or if their phone lines have caught the network bug. All I know is we cannot be expected to carry on like this as paying customers. Can somebody do something already!
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Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 09:59Hello babyparis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Matshidiso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Matshidiso
Best regards,
MTN South Africa's reply10 Sept 2015, 09:59
Official
Hello babyparis,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Matshidiso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Matshidiso
Best regards,