ME
Marc E
1 reviews | Active since Sept 2015
12 Oct 2015, 14:56
The MTN SP uphill battle continues
Dear MTN Insurance,<br> <br> I have no other way of getting hold of you which is a bit pathetic to say the least. You don't respond to emails and your contact number still doesn't work, I get cut off every time (been like this for at least 6 months). <br> <br> I finally got my claim submitted 3 weeks ago (been trying since July) and now I'm faced with yet another uphill battle getting hold of you. I have emailed to find out when my phone is going to be returned but no reply. Surely it doesn't take 3 weeks to fix a broken screen? Can you please let me know what the ETA is?<br> <br> My reference number for the claim is: #***3
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MTN South Africa's replyOfficial
14 Oct 2015, 15:42Hello marce121,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply14 Oct 2015, 15:42
Official
Hello marce121,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***