The MTN saga continues. v4

Still the same issues With an addition/<br> <br> To summarise:<br> <br> 1. MTN changed my details to an old account I had 15 years ago - so they cannot contact me. Even after numerous requests they refuse to update it.<br> 2. They try to call me on my contract number after numerous times telling them it is connected to a contract they gave me, which is a router. (logic defies me...)<br> 3. My debit order stopped running for some unknown reason. Small amount I didn't even notice it. I was given up to \Legal\" - for blacklisting. Still - they cannot fix the debit order - and unannounced - changed my account to \"cash payments\"<br> 4. Cannot get through to support - help desk is pathetic, or the line simply cuts.<br> 5. THERE IS NO ESCALATION PROCESS - THERE ARE NO MANAGERS<br> 6. Emails don't get any attention.<br> 7. Facebook is a mess. You post a query, they reply within minutes requesting you to Inbox them, and after you do there is zero return. Looking at their page there are thousands of cases the same as mine.<br> <br> And now the new one. Now when I actually switch on my device for the first time in 3 months to go on vacation, my sim has been disabled. Even though you confirmed it was enabled - a month ago.<br> <br> Pathetic."