RF
Rene F

1 reviews | Active since Sept 2014

10 Mar 2016, 07:45

The MTN saga continues. v3

Third complaint, same thing.<br> <br> You reverted for some unknown reason to my account details I had on file from 2001.<br> <br> This resulted me being millimetres away from being blacklisted - which I luckily caught days before that happened.<br> <br> I am unable to pay my accounts, and all of a sudden with no warning you put me on a cash account. So again I am 2 months in arrears - no notification.<br> <br> I have given my contact and debit order details numerous times.<br> <br> I have reported you on Facebook, on Hellopeter, no change.<br> <br> And now you have sent confidential details of my account to another person's email address.<br> <br> I have tried cancelling my account just to get rid of the ****roach which MTN is, you over inflate the buy-out with almost 100%.<br> <br> Your incompetency just proves time and time again why your share has dropped with more than 18%, and why you have so many unsatisfied (more like disgruntled) clients.<br> <br> Utterly pathetic. There are no words for you.<br> <br> Let me guess - you are going to try to call me on this problem line again. IT IS A DATA LINE!!! YOU CAN SEE THAT ON THE CONTRACT. ONLY CHUCK NORRIS CAN CALL SOMEONE ON A 3G ****LE!!!<br> <br> Follow your emails, or respond to my Facebook PM!!

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Mar 2016, 10:19
Official
Hello renedotfourie@,

We are truly sorry for any inconvience caused and for the breakdown in service experienced.

Your payment method was automatically changed to cash after your debit order returned twice in a row. This is a safety mechanism that is built into our billing system.

Kindly note to avoid the line being suspended you will need to make a payment for the arrears amount of R241.99.

Regards
Tim
MTN Complaints Management Team: REQ:***