1 reviews | Active since Jul 2009
The MTN nightmare continues!
<p>Since we signed two new contracts with MTN on 25 May 2015 we've had a nightmare of an experience with MTN. New contracts were messed up, numerous billing issues etc. I want to move to another service provider and require the two numbers to be migrated to prepaid when the contracts reach full term on 25 May 2017. As per my contracts I need to give MTN notice that I do not want to continue month to month post contract end date. I have phoned 808 and 809 to do this. I have also emailed my written notice to ********** auto reply said that I will recieve a response in 3 days. No response. All I have is a bunch of ref numbers without any acknowledgement that I will not be charged month to month after contract end date. This post is proof that I have now in writing communicated to MTN that I do not want to continue month to month with the two contracts and that I want the numbers to be migrated to prepaid. </p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number *** expire date is due 2017-05-25 and cell number *** expire date 2017-05-25.
Prepaid migration can only been done a day after the contracts expired.
Once prepaid migration is done all data, SMS, airtime and minutes will be forfeited.
You are welcome to send the prepaid migration request to me on the 26th of May to assist you.
Kind Regards,
Alice van der Merwe
Reference Number: ***9
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number *** expire date is due 2017-05-25 and cell number *** expire date 2017-05-25.
Prepaid migration can only been done a day after the contracts expired.
Once prepaid migration is done all data, SMS, airtime and minutes will be forfeited.
You are welcome to send the prepaid migration request to me on the 26th of May to assist you.
Kind Regards,
Alice van der Merwe
Reference Number: ***9
Best regards,
Hi Alice, thank you for your reply.
I do understand that prepaid migration can only be done when the contracts expires on 25 May 2017. We will deal with that at the appropriate time. However, I need acknowledgement from MTN that:
1.) These contracts will not continue on a month to month basis post 25 May 2017.
2.)I will not be charged by MTN post 25 May 2017 for services associated with these contracts.
I have given MTN the required written notice. I have received no confirmation regarding the above two points. This is my problem that needs reolution now.
Hi Alice, thank you for your reply.
I do understand that prepaid migration can only be done when the contracts expires on 25 May 2017. We will deal with that at the appropriate time. However, I need acknowledgement from MTN that:
1.) These contracts will not continue on a month to month basis post 25 May 2017.
2.)I will not be charged by MTN post 25 May 2017 for services associated with these contracts.
I have given MTN the required written notice. I have received no confirmation regarding the above two points. This is my problem that needs reolution now.