The MTN Monthly Contract on a WiFi Router

We took advantage of the month-to-month WiFi router contract with MTN South Africa.

We have not had a month of uninterrupted service since January. We called various departments, emailed various people including the CEO, and we are back to being disconnected again.

1. The account is about R864.00 in credit, which is two months’ subscription. 2. Our debit order date is the 4th of the month. We consistently get disconnected on the 30th if the month. 3. MTN Customer Representative who was assigned to assist by the CEO’s office advised that we leave the account in credit to avoid this. It happened today. She also said we will not be debited until August 4, they debited our bank account on May 4, and I can assure you they will do so on June 4.

I have given up! All I can say is, MTN may be able to innovate customer solutions but fails in the implementation. Another network operator will follow with exactly the same solution but implement better.