BP
Ben P

1 reviews | Active since Mar 2009

22 Jun 2015, 07:43

The MTN circus is in town

A couple of months ago I made the mistake of taking up a data contract with MTN. My data spend is reimbursed by my company, but only if I submit an invoice for reimbur*****t...simple ask you with think...but not with the MTN circus.<br> <br> They changed their online billing portal 2 months ago. For the first month I just kept trying the portal as the message they put up on the site was that it was \Temporarily Unavailable"& the alternative was visit a store (which is an unbelievably painful experience). Then I tried emailing them...many times. I could see my emails were being read cause I had read receipts on them"

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Jun 2015, 15:54
Official
Hello wily1,

We are truly sorry for any inconvenience caused and for the delayed response to your post.

We can confirm that we've been experiencing a few technical issues with our e-billing system and this is currently being worked on by our Application Support team.

We have now resent the invoices for the months of May & June 2015. It will be delivered to the registered e-mail address on our system.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***