vP
vipul P
1 reviews | Active since Dec 2012
01 Jun 2015, 16:40
the most worst service provider in the country
I been trying to cancel my contract for last 2 weeks and seems like MTN has made the strike the customers problem. i spoke to a Agent in PTA call center, the agent (Tembiso) refused to assist with any query regarding the contract. he was very rude and abrupt and refused to provide a reference number. the supervisor took up to 15mins to take the call while i held on the line and listened to their conversation. i would like some action to be taken and my contract to be canceled with immediate effect.
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MTN South Africa's replyOfficial
04 Jun 2015, 12:01Hello vipul,
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The contract will end on the 2015-07-15, there are charges that will be incured for early termination. If you still need to cancel your contract, Please advise us and we will calculate the early termination charges. Please also advise us on the handset model and type that was issued with the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The contract will end on the 2015-07-15, there are charges that will be incured for early termination. If you still need to cancel your contract, Please advise us and we will calculate the early termination charges. Please also advise us on the handset model and type that was issued with the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply04 Jun 2015, 12:01
Official
Hello vipul,
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The contract will end on the 2015-07-15, there are charges that will be incured for early termination. If you still need to cancel your contract, Please advise us and we will calculate the early termination charges. Please also advise us on the handset model and type that was issued with the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The contract will end on the 2015-07-15, there are charges that will be incured for early termination. If you still need to cancel your contract, Please advise us and we will calculate the early termination charges. Please also advise us on the handset model and type that was issued with the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***