1 reviews | Active since Nov 2016
The most useless service ever
<p>My phone gets suspended every second month, I have one contract with two numbers, One number gets paid every monthend and the other every 15th of the month. When going into the store, they always say, "you must phone 808, because we cant assist you from store level." My phone is my income, and this will surely effect my pocket. Will MTN reimburse me for the money that I lose everytime this happens.</p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the invoices for both these Two numbers finalizes on the 13th of each month and the account must be on a R0.00 balance by the 03 of each month to avoid suspensions. This means that should there be any amount still outstanding by the 04th of the month then both the numbers will be suspended as they are under One account and payment cannot be separated.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the invoices for both these Two numbers finalizes on the 13th of each month and the account must be on a R0.00 balance by the 03 of each month to avoid suspensions. This means that should there be any amount still outstanding by the 04th of the month then both the numbers will be suspended as they are under One account and payment cannot be separated.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,