The Most Shocking Service On the PLANET.

This email trail below says it all - for 3 weeks I have been trying to get them to answer a phone / or just a query. Every mail i get back ignores the query & asks me something else - the last being a highly irritating - "has your query been resolved" If the doos just reads the effing email trail they would see it isn't resolved. ****!!!!

We acknowledge receipt of your query.

Since the start of the National Lockdown we have experienced excessive email volumes. We apologise for the delay in response to your query. Due to the time lapse, we anticipate that your query may have been resolved by one of our other customer service points.

Please help us assess your current situation in reference to this query:

If your query is resolved, please do not respond. Simply ignore this email. If your query is still not resolved, please reply to this email. Leave the subject line as it already is.

In the body of the email just say, “I still need help!”

We are sorry for the inconvenience caused and are grateful for your patience with us during this time.

Take Care MZANSI! #EverywhereYouStay

MTN Customer Care

You kidding me?? It takes you 11 days to respond with this? Read the F*&king mail further down & PHONE ME. *** From: Customer Care <***> Reply to: <***> Date: Thursday, 30 April 2020 at 11:32 To: Sean Beukes <***> Subject: Re: Contact us Query Contract Enquiry [#***] Good day Sean,

Thank you for emailing Customer Care.

We apologize for the delayed response and for any inconvenience incurred. Kindly provide us with a detailed query so we can assist accordingly.

Kind Regards, Jabulile Zulu MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 22 Apr 2020 12:00 PM To: *** Subject: Re: Contact us Query Contract Enquiry [#***]

Hello . . . . are you there? Its been 3 days again – when will you answer me. Will you ever answer me? Helllloooooooooo!!!!!!!!! From: Sean Beukes <***> Date: Sunday, 19 April 2020 at 15:48 To: <***> Subject: Re: Contact us Query Contract Enquiry [#***] Hi Krishnaveni Wow – 4 days to get back to me . . . customer service?? *** 4 Banksia rd, Rosebank, 7700 Std Bank Dunno pin nmber (7575?) My issue is as follows - in order to make international calls, I must buy airtime – correct? So I buy airtime. I have data / free sms / Anytime minutes. Then a few days later I want to make an Int call – tells me “you have no airtime” I check my balances – and yes, I have no airtime. So what happens to my airtime? Does it get used up ahead of my anytime minutes /free sms? If not – why has it disappeared? And – why cant you just call me? *** - If I cannot speak to a person on 135 these days – how do I get to talk to someone? Customer service?? Thanks Sean From: Customer Care <***> Reply to: <***> Date: Sunday, 19 April 2020 at 10:55 To: Sean Beukes <***> Subject: Re: Contact us Query Contract Enquiry [#***] Good day Sean,

Thank you for your email and our apologies for the delay in response.

Kindly provide us with a detailed description of your query/request so we can assist you accordingly. In the case of a MTN contract account, please complete the details below for security purposes: · MTN PIN: · ID Number: · Address: · Bank Name OR Type of account: · E-mail address OR Work telephone number: We look forward to being of service to you. Kind Regards, Krishnaveni Kanniah MTN SA

Reference Number: ***

--Original Message-- From: *** Date: 04/15/2020 10:42 AM To: *** Subject: Contact us Query Contract Enquiry

Yello' , There was a query on Contact us from MTN.co.za

The details are as follows:

First name: Sean Surname: Beukes Email Address: *** Cellphone number: *** Subject: Contract Enquiry Message: Im trying to talk to a person (all f*&king morning) it is impossible. Please phone me!!!!