The most shocking service ever

OK - 808 has improved. Well done.<br> <br> However - All I wanted to do this week was to speak to someone in insurance to check if my new cellphone is insured. No answer for about 4 days (Total loss of time around 8 hours holding on). The next thing I wanted was just a copy of my contract or proof of purchase from Direct Sales. I managed to get through to one person that promised to send me the contract within two hours. This is now 3 days later! Their call centre is also mostly broken and diverts to 808. I have phoned 78 times to various people and no one can help.<br> <br> firstly - CANCEL MY INSURANCE - I DONT WANT ANYTHING TO DO WITH MTN INSURANCE.<br> Secondly I want the manager of Direct sales to call me and apologise and send me a copy of my contract and or proof of purchase. IT IS NOT ROCKET SCIENCE - Whats up with MTN?