THE MOST PATHETIC SERVICE FROM NETWORK AND IVR

Over the weekend of 21/09/2015 I loaded a uncapped BIS bundle. Whilst on the internet I received a message saying my data bundle has been depleted. I called the contact centre explaining my concern. The advisor told me it was my previous data bundle that was used up. From the time I dropped that call until today I have still not been able to connect to the internet. The message in the URL is [URL Removed] So I tried calling the contact centre again only to discover that the IVR no longer offered me an option to get through to a consultant. On Monday evening I decided to try calling from another phone and I surprisingly got the option to get through to a consultant. I asked her Do you have a limit on how many times a customer can call in? Advisors response: No we don't. I explain my query and she transfers me to the data department and it prompts me to enter my number with the same options more than 5 times. Guess what the IVR says? YOU HAVE REACHED YOUR LIMIT ON THE AMOUNT OF TIMES YOU CAN CONTACT THE CALL CENTRE. CALL BACK NEXT MONTH OR PAY FOR THE NEXT CALL TO THE CONTACT CENTRE. My MTN service provider is a big disappointment. This is not my first bad experience with MTN