The most pathetic service from MTN Online

I have been a loyal customer with MTN for the past 10 years, I’ve taken phones, tablets and data contracts.

I recently placed an order for a new contract on mtn.co.za Due to covid 19 being so bad, I opted for this option as I would not have to go out.

Since placing the contract I have had very little communication from MTN. Days later I received an email that the contract was approved and that I should wait for delivery to be set up, attached on the email was the contract document. I waiting another few days and didnt receive any feedback.

All attempts at calling MTN, was met with no one knowing what was going on. They kept giving me the number of Mondo, another sales provider to call, when my new contract was taken through MTN and not any other sales provider.

I finally managed to get some information and found that my new device was sitting with the couriers, who would call me to set up delivery. I didnt get a call and decided to call to follow up but DSV was closed. I finally got ahold of them a day later and set up delivery.

Apon delivery I was asked for my ID and proof of residence, which I submitted. I was also asked to email these through, which I did.

Excited about the new device, I get everything set up... Just waiting for my sim to become active. After a few hours I decide to contact MTN, to find out how long the sim will take to become active and they inform me that I have to go into an MTN store to RICA it!?!

The entire idea of purchasing something online, is so that you don't have to go into a store, otherwise I would have just done the entire new application instore, which would have probably been faster and less stressful.

Secondly this information was never communicated to me during the application process, so I would have been aware that I need to go into a store to RICA. Its a good thing that I didn't just keep waiting for the Sim to become active and decided to call, otherwise I could have been waiting indefinitely.

Thirdly apon delivery my proof of residence and copy of ID was taken, I would assume that was for RICA purposes, as I have never seen a delivery company requested proof of residence.

No one can tell me that this process cannot be done online, I have purchased alot of data sims from places like afrihost, which RICA is already done for with my documents.

This has left a very sour taste in my mouth about MTN.

I am definitely considering going to another network and cancelling my contracts.