1 reviews | Active since Dec 2016
The most pathetic service ever - Problem still not resolved
<p>I have been a client of Altech Autopage for many years. This year I had to change over to MTN.</p> <p>In April 2016 I made a payment to Altech Autopage for R1000 as I was unaware that my account was already changed over to MTN. Since then I have been phoning and emailing MTN to credit my account for the money paid but have been unsuccessful in getting any joy. My wife has also been to the MTN store many times but without any success. I have spent many days e-mailing and phoning MTN but am still unable to rectify this matter. I even tried Altech Autopage but cannot get through.</p> <p>To make matters worse, I am now unable to make any calls. I have spent most of yesterday trying to get assistance but didn't get any up to now.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the contract account number or your Id number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the contract account number or your Id number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***6