1 reviews | Active since Dec 2016
The most pathetic service ever
<p>I have been a client of Altech Autopage for many years. This year I had to change over to MTN.</p> <p>In April 2016 I made a payment to Altech Autopage for R1000 as I was unaware that my account was already changed over to MTN. Since then I have been phoning and emailing MTN to credit my account for the money paid but have been unsuccessful in getting any joy. My wife has also been to the MTN store many times but without any success. I have spent many days e-mailing and phoning MTN but am still unable to rectify this matter. I even tried Altech Autopage but cannot get through.</p> <p>To make matters worse, I am now unable to make any calls. I have spent most of yesterday trying to get assistance but didn't get any up to now.</p>
Good day Malcolm,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note the missing payment of R1000.00 was allocated to your account on the 21/11/2016 and your service is currently active.
We trust that you find the above in order.
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Malcolm,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note the missing payment of R1000.00 was allocated to your account on the 21/11/2016 and your service is currently active.
We trust that you find the above in order.
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Hello,
The payment done on 21/11/2016 was done by myself and IS NOT the missing payment.
Please get your facts in order before replying.
When is the missing payment going to be allocated to my account?
I should be charging you interest?
Hello,
The payment done on 21/11/2016 was done by myself and IS NOT the missing payment.
Please get your facts in order before replying.
When is the missing payment going to be allocated to my account?
I should be charging you interest?
