THE MOST PATHETIC SERVICE EVER

I contacted MTN call centre at the beginning of March, requesting a detailed statement of my data and calls made during February. After holding for about 15mins, the call centre assistant helped me and confirmed the detailed breakdown will be sent to me within 48 hours (at a cost of R32 or something). I never received the information, thus I contacted them again in middle of March requesting the same thing and asking that a manager must contact me, as the service is not good. I received an email form MTN with a breakdown of all the websites that I visited during February and no indication of what data / costs were involved. I then again phoned the call centre and again had to wait 15min before somebody answered. I again requested the information and again requested I want to speak to a manager, the woman confirmed I will receive the information that day and a manager will contact me, until date NOTHING!!!! This is the most pathetic service I have ever seen and I will have to switch provider based on such *********** people who must assist.