1 reviews | Active since Feb 2014
THE MOST PATHETIC SERVICE EVER
I have a contract with MTN that was migrated from Nashua Mobile. Every month my bank statement would be debited with R 367.99. When my account is credited, I receive R 200.00 airtime and 200MB of data. I started seeing different deductions in my bank account and called 808 and a consultant, Vuledzani Phalandwa assisted me with a refund request and a reference number was issued as ***. I still have not received my refund as I have requested. My account was credited with R 200.00 only and the 200MB of date have not been transferred as yet. What the hell is going on and who is it that is not doing their job. I am expecting a phone call to have this matter resolved as a failure to do so will result in me logging an ombudsman complaint. This is pathetic.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your query was logged with the billing area by Vuledzani. It has not been resolved as turn around times are affected by the industrial action.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your query was logged with the billing area by Vuledzani. It has not been resolved as turn around times are affected by the industrial action.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo