THE MOST PATHETIC COMPANY TO DEAL WITH

The worst service received, ever!!! I had upgraded my contract in September, which didn't get finalised for almost a month. I had to chase consultants to give me feedback on what took so long. When they eventually sorted it out and delivered the phone after 1.5 months, they had delivered an incorrect colour. Over and above that, MTN loaded incorrect minutes and data on my contract. Anyway I took the phone to a store in Rosebank to return, but they did not know how to enter the return onto the system, so made me wait for over an hour, only then to tell me to come back later. I had then arranged with MTN to collect my device. They said they would let me know once the phone had been received, but as usual, I had to do the constant follow ups.

Once that issue was sorted, they did not cancel the contract so I am still paying for the new contract, but using my old phone. They are still loading incorrect data and minutes, and over 40 or 50 calls in 3 months, I am still not sorted with this issue!

The staff are extremely unprofessional and inefficient, with a terrible sense of nonchalant attitude. They do not follow processes through, always making false promises, do not call back when they say they will, they cause the mistakes and we have to chase them to sort their own errors!!! I've never experienced such pathetic service, ever.

MTN, GET YOUR ACT TOGETHER AS YOUR SERVICE DELIVERY IS DISGUSTING