The most inconsiderate and the abusive service provider

On the 2nd of March I sent an sms to MTN as follows:*** Please send me an itemized bill from November 2021 to date this was sent to: 30988 on the 3rd of March they rep**** as follows: Yellow we received a request to send an itemized bill to :*** Please confirm the request my replying 1 to this SMS or 2 to cancel the request. I rep**** with 1 then an OTP was sent to me for verification I verified, guess what? a wrong itemized bill from January to February 2022 was sent to me. I sent another sms saying guys this is a wrong bill Please resend the correct one,I was ignored ,I also called the 135 number several times they couldn't assist me except for advising me to resend an sms which I finally did send on the 8th of March 2022 and it was delivered but there was no response until I kept calling the 135 number to try and get the feedback, my matter was then escalated and the ref no: REQ *** was generated but still they ignored me, I sent various emails to *** but there was no reply. I was then sent the forms to fill with affidavit on the 10-03-2022 I filled and sent them back on the 11th the following day ref no generated was :***. Then they kept quiet ,I kept calling to do the follow up and on emails only on Friday the 18th they told me I must also fill the affidavit and sign it, I did it yesterday forms with mtn affidavit were sent back to them with my ID copy and the Notice of DE letter from my employer for which I urgently require this itemized bill. Yesterday when I submitted the affidavit with forms again a new ref number was generated:*** The service agent by the name of Nteseng Mocheku rep**** to say I must provide my cell number to be contacted on, I rep**** to the email with the number in question and that on which I can be contacted. Again the guy buy the name of Tsepo rep**** to say thanks for your email Please send an sms : 30988 .wow really again why must send an sms when we are at the final phase of the process? This morning another one rep**** to say Please go to your nearest MTN store for further assistance. MTN stores don't offer itemized bill service but there refer us to call centre 135 and 135 call centre gives us this sms number now we going in circles with this,all what mtn requested was provided but still they don't deliver.

Please I need someone to help I'm fed up MTN is the most inconsiderate network I have ever seen in South Africa.